Whenever we intend to expand abroad and hire personnel in other countries, we must first learn about the local culture, business practices, and operational variations.
The business of outsourcing in the Philippines has been the source of economic growth in the entire Southeast Asian countries that consists of more than 100 people from different ethnicities. BPO companies in the Philippines employ around 2 million people and contribute the most to the country’s economy, coupled with remittances in foreign currency.
As a result, this small island nation is becoming a formidable competitor for big global BPO companies like India. Several sub-industries, in fact, such as call centers, have already taken over India, as Metro Manila rises through the ranks in a variety of other fields.
Reasons Why You Should Outsource to Philippines
There is no doubt that one of the benefits of outsourcing to the Philippines is the pricing and its cost efficiency, which is the primary reason why businesses outsource. Not only is the cost of labor in the Philippines nearly half that of the United States or the United Kingdom, but as a business owner, you also save on tertiary expenditures such as office space, legal and HR fees, new equipment, taxes, and so on. By outsourcing to the Philippines, business owners can save up to 60% on costs.
Access to Talented Employees
While there is no shortage of bright people in nations like India, headhunting and gaining access to talented people is a challenge. In comparison, enterprises in the Philippines can hire a competent, ready, and willing staff significantly faster.
A lot of it has to do with the Philippines’ school system closely resembling that of the United States, guaranteeing that you know exactly what skill level an outsourced person has. Every year, more than 450,000 students graduate from colleges and institutions, according to a recent ASEAN Briefing report. Furthermore, the Philippine government funds a number of state-run courses in universities that provide students with BPO-industry-relevant skill sets.
When compared to India, the Philippines has a significant edge in terms of language, as English is the country’s official language and is widely spoken on a daily basis. As a result, the BPO business is brimming with people who can communicate fluently in English with American accents.
For voice-based businesses like call centers and virtual workforce, this neutral accent and speaking style are ideal. Broadcasters in the United States and the United Kingdom also find it easier to work with service providers in the Philippines because language is never an issue.
The Philippines has an extremely young population, with the average age being only 23 years old. This generation has grown up in a technologically advanced society and hence has a natural awareness of how technology may be used to improve business solutions. Many of the youngsters also have access to top-tier education that prepares them for the BPO industry, easing their entry into the market with the necessary skill sets.
Legal Liabilities and Management Issues
One of the unintended consequences of running a business is that your operations are vulnerable to legal liabilities and frivolous lawsuits initiated by in-house employees. However, when you outsource to the Philippines, you are relieved of any such worries because all of these outsourcing organizations are legally very strong in order to ensure that their customer and client connections remain ideal.
They also assist you by providing access to a competent HR and management team that can assist you in easily setting up and assigning training initiatives, task allocation, tax returns, and so on. This ensures that you can concentrate on your business at all times.
Data Privacy and Security
The Philippines government has played a critical role in ensuring that the BPO industry in the Philippines can thrive and grow by enacting favorable legislation and policies. Because outsourcing operations typically include the sharing of personal data, the Philippine government passed a data privacy act in 2012 to ensure that privacy requirements meet international standards.
Remarkable Work Ethic
Another important advantage Filipino BPO workers have in the competition is their work ethics. They are not readily frightened since Filipinos are recognized for being patient and calm under stress. When interacting with consumers, they have an innate regard for others.
Filipinos, in comparison to their foreign counterparts, show a sense of care and responsibility for their job. Being friendly, accommodating, and compassionate also provides them an advantage. Filipinos have demonstrated a willingness to change their lifestyle, which is required in most BPOs. They can meet tight deadlines and operate well in groups.
Quality of Service
According to numerous independent research publishers, the Philippines’ BPO industry consistently ranks at the top of service delivery quality evaluations done among clients from all over the world. The importance of performance efficiency in securing the country’s ability to employ 1 million BPO workers in four years cannot be overstated.
Choose to Outsource to Philippines
Over the years, the Philippines has been one of the most sought-after outsourcing locations due to a mix of several relevant criteria that are great for organizations worldwide.
Asiatel’s delivery center in the Philippines provides you with access to the best local personnel and services at affordable rates, allowing you to start outsourcing as quickly as feasible.