Our teams can work on multiple platforms and are geared to deliver on the IT support needs of your enterprise.
OUTSOURCING BY INDUSTRY
Asiatel Outsourcing provides help desk support for both small and medium enterprises. Our teams can work on multiple platforms and are geared to deliver on the IT support needs of your enterprise.
The helpdesk support we provide falls under the following 3 levels.
This area offers a basic level of support. Helpdesk Level 1 typically provides basic support and troubleshooting, such as resetting of passwords, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.
Level 2 helpdesk would typically handle configuration issues, troubleshooting, software installations, and hardware repair (including coordinating depot services).
This is a customized program that we make for each company based on its needs and overall IT setup.
Open a dialogue and write to us and we can give you our plan for execution
Contact us for a free quote
Ready to jumpstart your business? Contact our team for consultation and we’ll send you a free quote.
Do you need help finding qualified staff to work remotely for your company? Or maybe you’d just like to learn more about Asiatel Outsourcing and our services? Fill in the form below and we will be in touch soon!