Management of Switch
This is the important part of core technical operations and the technical staff must be competent in handling the switch. A software switch (or softswitch) is the core device in the telecom network that connects calls from one telephone to another across a telecom network or public internet. The technical team must understand functionalities of switches in and out.
As explained above that there is a need and big market for carrier to carrier termination whereby by each carrier can get access to routes offered by another. Hence interconnection is an important step between carriers. The interconnection has to be managed by live testing and matching of call details records so that there is no issue in billing or call time reconciliation.
Testing of Routes
There are multiple types of route such as CLI (caller line identification) or NCLI (non-caller line identification) and within the CLI / NCLI, there are different qualities with varying Average Call Duration (ACD) OR Average Seizure Rate (ASR).
The rates vary based on the type of route and its quality within the type. Hence it is very critical to do a testing of route prior to using. The selection of route will depend on the traffic profile of the final user and the cost expectations.
Testing of routes thus is a very important component of the technical support.