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Customer Support Executive
(Remittance)

JOB DESCRIPTION

Asiatel Outsourcing is hiring experienced Customer Service Representatives for our International Remittance / FinTech account. If you have background in BPO, customer support, international accounts, or financial services, this is an excellent opportunity to grow your career with a fast-expanding company.

JOB RESPONSIBILITIES

  • Handle inbound and outbound calls, emails, and customer inquiries for remittance and financial services.
  • Process international money transfer transactions following regulatory and compliance guidelines.
  • Provide accurate information, issue resolution, and product knowledge support.
  • Update and maintain customer records in CRM tools.
  • Support multiple products and ensure a smooth and professional customer experience.
  • Achieve assigned KPIs, quality scores, and performance targets.

JOB QUALIFICATIONS

  • Minimum 1 year BPO experience handling an international account (customer service, financial services, telco, banking, or related accounts).
  • Strong communication and problem-solving skills.
  • Experience in remittance, money transfer, payment processing, or FinTech is a plus.
  • Tech-savvy; familiar with CRM systems, MS Office, and web-based tools.
  • Willing to work onsite in Ortigas and on shifting schedules, weekends, and holidays.

Ready to take the next step in your career?
Send your CV or resume to our Recruitment Team and let’s explore how you can grow with us.
We look forward to hearing from you!

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Grow With Us

At Asiatel Outsourcing, we’re opening doors for talented professionals who want to make a difference. Be part of a team that values your skills and supports your career growth. Interested? Send your application to careers@asiateloutsourcing.com and start your journey with us.

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