Top 5 Affordable and Time Saving Telemarketing Maintenance Tips
Telemarketing services have been proven to be an extremely efficient and effective tool for enhancing sales numbers, upgrading customer services, cross selling, implementing new promotions, providing good customer care and highlighting customer relationships. Top telemarketing techniques provide an informative, packed resource for all sales professionals. Telemarketing services offer better expert insight and proven strategies by […]
Top 5 Tips for Improved Customer Service Through Social Media
With the popularity of Internet the ways of manage customer expectation has undergone a paradigm shift. Customers are more likely to read online reviews, check out social media pages and interact through online resources before making the right purchase. This indicates that you cannot ignore online customer service touch points – especially through social Media. […]
What are the Challenges Faced by BPO Firms?
India and Philippines have been at the front line of the BPO services revolution and its firms have garnered an enormous market share of the BPO/Services market. In the present scenario, the domain of (BPO) Business Process Outsourcing, the countries that are competing with India & Philippines are Malaysia, Mexico and China while some of […]
What is Business Process Outsourcing?
Business process outsourcing (BPO) is the subset contracting of a specific business task, to an outsourced third party at defined terms, conditions and performance indicators. The industry is largely divided into two parts – first being back office support that may include payrolls, billing, purchasing, technical support and front office which includes customer facing functions […]
What is the Future of Business Process Outsourcing Industry
Business Process Outsourcing (BPO) services are delegation of one or more Information Technology – intensive business processes to an external provider, which in turn owns, administers and manages the chosen process based on measurable and defined performance criteria. India and Philippines have developed into hot destinations for such services. The success behind this is mainly […]