BUSINESS MIRROR | Bless Aubrey Ogerio
Asiatel chief executive officer Jasjit Singh Anand said AI is changing the competitive landscape of the business process outsourcing (BPO) industry by shifting demand toward knowledge-intensive services rather than repetitive tasks.
“I think there is a low end of jobs which is execution-focused,” Anand said during the company’s media briefing on Thursday morning in Taguig City. “Purely execution-task will come under pressure.”
Instead, Anand said companies that successfully integrate people, business processes and AI into their operations will be better positioned to grow. “I believe every technological shift creates winners and losers,” he said.
“The winners from here will be the companies that will blend the three. One is people, second is the process, and third is AI,” he added.
He added that while automation is expected to replace some routine work, human workers will continue to play a central role. “Humans will stay at the core… Humans in the loop will be an important aspect going forward.”
Read More: https://businessmirror.com.ph/2026/07/17/execution-only-bpos-face-ai-squeeze-says-asiatel/
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