Types of BPO’s operating from Philippines
The Philippine Information Technology Business Process Management (IT-BPM) industry is a thriving in the Philippines, not only has it contributed to the annual national GDP but also gave employment to over half a million Filipinos and the number continually rises.
Emergence of Metro Manila as Outsourcing Capital of the World
Through the many call centers and outsourcing hubs situated within and outside Metro Manila, the Philippine Outsourcing Industry was able to showcase Filipino professionalism and talent globally.
The Rise of Offshore Teams in the Philippines
There was a time when outsourcing was unheard of in the Philippines. But in the early 1990s, the first contact center was established in the country, and since then it has grown into a BPO hub.
Data Entry Services
Businessmen & entrepreneurs may find it extremely tedious and challenging to maintain data and keep a proper track record of the same. Sometimes to avoid fixed cost on manpower may not allow them the luxury to hire in-house employees to handle that job. In such cases, either they do have no option but to do […]
Philippines Business Process Outsourcing Industry Riding On Inherent Advantages
With the advent of globalization, our world today has become borderless. It is ‘borderless’, in a sense, because freer flow of goods and services is now evident practically in all parts of the world. This global configuration that we have as of the moment was mainly brought about by the advancements in information technology in […]
Statistics of Business Process Outsourcing in the Philippines
This blog contains the important statistics pertaining to the business process outsourcing in the Philippines. The figures are compiled from publicly available information from various credible sources. As per Oxford business group, “the global BPO industry is forecasted to be worth $250bn by 2020 and the Philippines is seeking to cement its position as a […]
6 Major Facts for Better B2B Telemarketing
B2B Telemarketing is a wide collection of services designed to enhance brand awareness and generate new leads and opportunities via direct communicative conversations with potential customers. B2B telemarketing services may adopt an outbound cold call conversations approach in line with telesales, but each call possesses multiple purposes that include appointment setting for inner sales teams, […]
What are the Challenges Faced by BPO Firms?
India and Philippines have been at the front line of the BPO services revolution and its firms have garnered an enormous market share of the BPO/Services market. In the present scenario, the domain of (BPO) Business Process Outsourcing, the countries that are competing with India & Philippines are Malaysia, Mexico and China while some of […]
What is Business Process Outsourcing?
Business process outsourcing (BPO) is the subset contracting of a specific business task, to an outsourced third party at defined terms, conditions and performance indicators. The industry is largely divided into two parts – first being back office support that may include payrolls, billing, purchasing, technical support and front office which includes customer facing functions […]
What is the Future of Business Process Outsourcing Industry
Business Process Outsourcing (BPO) services are delegation of one or more Information Technology – intensive business processes to an external provider, which in turn owns, administers and manages the chosen process based on measurable and defined performance criteria. India and Philippines have developed into hot destinations for such services. The success behind this is mainly […]