4 Customer Service Functions You Can Outsource
Fun Fact: Satisfied customers lead to more money. You already knew that, didn’t you? But what happens when every part of your business seems to howl for attention? Can you still attend to your customers’ inquiries when you have so much on your plate? Sometimes, you can’t. You cannot ignore even that one, a single […]
8 Reasons Why You Should Outsource to Philippines
Whenever we intend to expand abroad and hire personnel in other countries, we must first learn about the local culture, business practices, and operational variations. The business of outsourcing in the Philippines has been the source of economic growth in the entire Southeast Asian countries that consists of more than 100 people from different ethnicities. […]
Essential Ways to Manage Your Remote Call Center Staff
The remote work trend has officially kicked in and has become a popular choice for different industries today, including the outsourcing and call center companies in the Philippines . Thanks to technology and cloud connectivity, the transition from a typical office set up to a virtual, work from home call center is made possible in […]
Notes on Outsourcing NOC Services
I. As defined by extnoc.com, a Network Operations Center or NOC (pronounced as “knock”) is a centralized location where a company and their staff can provide supervision 24 hours a day to help monitor and manage a company’s services, databases, external services, firewalls, and network. II. It is where all the company’s servers and networking […]
Options for Outsourcing: Telesales, Lead Generation & Survey
Starting up a new business is quite demanding. It requires massive time, effort, skills and of course, money. Owners will also encounter challenging decisions when it comes to managing the different areas especially when the business starts operating. In most cases, business owners opt to handle tasks internally, hire people with specialized skills to be […]
Some Psychological Tricks for an Effective Email Newsletter
You might be surprised that with all these Instagram stories, Snapchat tools and Facebook features, email newsletter is still hailed as one of the most effective forms of marketing today. Sure, social media feeds are fun and new, but when we’re talking about power and hard conversions, we can always turn to emails. But what […]
Tools for Managing a Remote Team in the Philippines
Being away from your team is a real challenge for productivity. This physical absence might affect your efficiency as a team if not handled perfectly. Thankfully, there are tools made to effectively and closely monitor your whole team.
Expanding Operations in the Philippines Through Remote Staffing
So, you decided to expand your business operation? Or maybe you’re just curious how you can start or hire a remote staff in the Philippines? Well, we got you! Here’s everything you need to know about remote staffing in the Philippines.
Freelancer or Outsourcing Firms – Pros and Cons
Which is better – to outsource or hire a freelancer? This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake.
The Growth in Finance and Accounting Outsourcing to Philippines
BPO companies in the Philippines, has proven itself as a reliable partner in terms of delivering services in the global outsourcing arena. This is mirrored by the rising number of start-ups and relocation of many businesses in the country from multinational businesses to foreign BPO service providers as well.